Terms and Refunds

Last updated November 11, 2026

Refunds

If DualFiles isn't right for you, email support@dualfiles.com within 14 days of buying it and we'll refund you in full. No need to explain why. Refunds go back to the way you paid, usually within a few business days.

Your purchase

Buying DualFiles gets you a personal license to use the version you bought on the Macs you own or use. It's a one-time payment, not a subscription. Please don't share your download link or copies of the app with others.

Payments are processed by our payment provider, which acts as the seller of record and handles sales tax and VAT where they apply. Their terms also apply to your payment.

Using DualFiles

DualFiles moves, copies, renames, converts and deletes files when you ask it to. It asks before moving anything to the Trash and never deletes files permanently on its own, but as with any file manager, keep backups of anything important.

DualFiles is provided "as is". To the extent the law allows, we aren't liable for lost data or other damages from using it. This doesn't affect any rights you have under the consumer laws where you live.

Requirements

DualFiles needs a Mac with Apple silicon (M1 or newer) running macOS 14 Sonoma or later. Please check before buying. If it doesn't run on your Mac, we'll refund you.

Changes

If these terms change, we'll update them here and change the date at the top. The terms in place when you bought DualFiles apply to that purchase.

Contact

Questions about these terms or your purchase: support@dualfiles.com.